> ## Documentation Index
> Fetch the complete documentation index at: https://getmonitor.io/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Alert Rules & Integrations

> Configure organization-wide alerting and notification channels

## Overview

The Alerts section allows you to manage notification integrations that receive alerts when monitors go down or recover. These are organization-wide settings that can apply to multiple monitors.

<img src="https://mintcdn.com/getmonitor/td41YLWmoRx8W12h/images/product/console.getmonitor.io_en-US_org_fvd0bqahqfj5nnf2d4m5n373_alerts.png?fit=max&auto=format&n=td41YLWmoRx8W12h&q=85&s=41ce898a0e22ed28058a7916720f1b61" alt="Alerts Overview" width="1920" height="968" data-path="images/product/console.getmonitor.io_en-US_org_fvd0bqahqfj5nnf2d4m5n373_alerts.png" />

## Accessing Alerts

Navigate to **Alerts** in the sidebar (or **Settings** → **Alerts** depending on your navigation structure).

## Alert Integrations

### Integration Types

The sidebar shows available integration types and how many of each you've configured:

* **Email** (2) - Email notifications
* **SMS** (1) - Text message alerts
* **Slack** (0) - Slack channel notifications
* **Discord** (0) - Discord channel notifications
* **Telegram** (0) - Telegram chat notifications

Click **All Types** (3) to see all configured integrations.

### Integration Cards

Each integration is displayed as a card showing:

**Alert Destination:**

* Email address, phone number, or webhook URL
* Displayed prominently at the top

**Integration Type Badge:**

* Color-coded badge (Email, SMS, etc.)
* Shows the channel type at a glance

**Monitor Count:**

* How many monitors use this integration
* Example: "1 monitor", "2 monitors"
* Shows "0/1 enabled" if disabled

### Adding a New Integration

Click **+ Add new alert** to create a notification destination:

1. Select the integration type (Email, SMS, Slack, etc.)
2. Enter the destination details
3. Configure which monitors should use this integration
4. Save the integration

## Integration Management

### Viewing Integration Details

Click on an integration card to:

* See which monitors use it
* Enable or disable the integration
* Edit the destination
* Delete the integration

### Enabling/Disabling

Toggle integrations on or off without deleting them:

* **Enabled** - Will receive notifications
* **Disabled** - Paused, but configuration preserved

### Deleting Integrations

Remove integrations you no longer need:

* Click on the integration
* Select delete option
* Confirm deletion

<Warning>
  Deleting an integration removes it from all monitors that use it. Consider disabling instead if you might need it again.
</Warning>

## Integration Types Detail

### Email Integrations

**Use Cases:**

* Team member notifications
* Ticketing system integration
* Email-based alerting
* Documentation and audit trail

**Configuration:**

* Email address
* Optional display name

### SMS Integrations

**Use Cases:**

* On-call engineer alerts
* Critical service notifications
* Backup notification method
* Immediate mobile alerts

**Configuration:**

* Phone number with country code
* Example: +1-555-0123

<Note>
  SMS notifications may incur additional costs. Use for critical monitors only.
</Note>

### Slack Integrations

**Use Cases:**

* Team channel notifications
* Incident response coordination
* Real-time team awareness

**Configuration:**

* Webhook URL from Slack
* Channel name

### Discord Integrations

**Use Cases:**

* Community notifications
* Developer team alerts
* Gaming/tech communities

**Configuration:**

* Webhook URL from Discord
* Channel configuration

### Telegram Integrations

**Use Cases:**

* Mobile-first alerts
* International teams
* Personal notifications

**Configuration:**

* Bot token or chat ID
* Channel configuration

## Organization-Wide vs Monitor-Specific

### Organization-Wide Alerts (This Page)

* ✓ Centralized management
* ✓ Reusable across monitors
* ✓ Easier to maintain
* ✓ Can be applied to multiple monitors

### Monitor-Specific Alerts

* ✓ Custom per monitor
* ✓ Different recipients per service
* ✓ Configured on monitor's Alerts page

<Tip>
  Use organization-wide integrations for team-wide notifications, and monitor-specific integrations for service-specific recipients.
</Tip>

## Best Practices

<AccordionGroup>
  <Accordion title="Create Reusable Integrations">
    Set up integrations here once, then apply them to multiple monitors instead of recreating for each monitor.
  </Accordion>

  <Accordion title="Use Descriptive Names">
    If the integration supports names, use clear labels like "Engineering Team Slack" or "On-Call SMS".
  </Accordion>

  <Accordion title="Separate Critical and Non-Critical">
    Create different integrations for critical vs non-critical alerts to avoid alert fatigue.
  </Accordion>

  <Accordion title="Test Before Deploying">
    After creating an integration, trigger a test to ensure it works correctly.
  </Accordion>

  <Accordion title="Review Regularly">
    Periodically review and remove unused integrations to keep the list manageable.
  </Accordion>

  <Accordion title="Document On-Call Procedures">
    Ensure team members know what to do when they receive alerts through each channel.
  </Accordion>
</AccordionGroup>

## Common Configurations

### Engineering Team Setup

```
Email: engineering@company.com (all monitors)
Slack: #engineering channel (all monitors)
SMS: +1-555-0100 (critical monitors only)
```

### Multi-Team Setup

```
Email: backend-team@company.com (API monitors)
Email: frontend-team@company.com (website monitors)
Slack: #backend-alerts (API monitors)
Slack: #frontend-alerts (website monitors)
SMS: +1-555-0200 (all critical monitors)
```

### On-Call Rotation

```
Email: oncall@company.com (all monitors)
SMS: +1-555-0300 (on-call engineer, rotates)
Slack: #incidents (all monitors)
```

## Next Steps

<CardGroup cols={2}>
  <Card title="Integrations Guide" icon="plug" href="/docs/notifications/integrations">
    Detailed setup for each integration type
  </Card>

  <Card title="Notification Channels" icon="bell" href="/docs/notifications/notification-channels">
    Manage notification delivery
  </Card>

  <Card title="Monitor Alerts" icon="chart-line" href="/docs/monitoring/monitor-alerts">
    Configure alerts for specific monitors
  </Card>

  <Card title="Incident Management" icon="triangle-exclamation" href="/docs/incidents-maintenance/incidents">
    Handle incidents when alerts trigger
  </Card>
</CardGroup>